SHOPPING TERMS

SHIPPING

FREE SHIPPING IN SPAIN (Peninsula and Balearic Islands)

We ship to all European Union countries, Switzerland and the United States.

Spain (Peninsula and Balearic Islands)
Delivery time: 24-48h
Cost: 0€

Canarias, Ceuta y Melilla, Europa
Delivery time: 3-6 days
Cost: 15 €

United States
Delivery time: 3-6 diays
Cost: 25 $

Delivery times are approximate. Deliveries to remote locations may take approximately 1 day longer than standard delivery times.

RETURNS & EXCHANGES

Size exchange

You have 10 days to exchange the item you received for a different size for free.

Please contact info@patriciakell.com and indicate the order number, the model you wish to exchange and the size you need.

Products must be returned in perfect condition, unused, and with the original bag and boxes in order to qualify for an exchange. Use a carpeted surface when trying on shoes to avoid scuffing the sole. Damaged or worn shoes may not be exchanged.

Shoes may be exchanged for another size for free once and only for the same model of shoe. Please contact us at info@patriciakell.com if you have any questions.

Exchange for another model

If you want to exchange your purchase for a different model, you must return the purchased product first and then order the new model.

Please contact us at info@patriciakell.com if you have any questions.

Order return

If you are not completely satisfied with your shoes, you can return a product within 10 days of purchase.

Products must be returned in perfect condition, unused, and with the original bag and boxes in order to qualify for an exchange. Use a carpeted surface when trying on shoes to avoid scuffing the sole. Damaged or worn shoes may not be exchanged.

The package must be sent at the customer’s expense to: Avda. Pintor Fernando Soria, 14 5ºBD – 03540 Alicante.

The return shipping costs will be paid by the customer. We do not accept cash-on- delivery shipments.

Please contact us at info@patriciakell.com if you have any questions.